How do I access your services?
Simply request a quote or book an appointment through our online system. We’ll assess your request and promptly provide a quote. You will be able to edit, approve and pay online, then choose to post your item or drop it off at our workshop. Our skilled tailors will work their magic on your garment and once complete it will be ready for collection or can be conveniently shipped back to you.

What if I only want some of the services in the quote?
Our digital quote system is flexible. You can easily edit or remove any services or items you don’t want to proceed with before confirming your order.

Is the quote you send me final?
The quote is based on the information and photos you provide. Once we receive your item, our expert tailors may identify additional complexities in the garment’s construction or condition that could affect the price. If any changes are needed we will send you a new digital quote with a detailed breakdown of:
– Each service required
– Individual pricing
– Complete description of work needed

No work will begin until you review and approve the updated quote
– You have the right to decline the service at this point
– We’ll await your written confirmation before proceeding

Please note that while you may decline the alteration service, the shipping fee is non-refundable.
To help ensure the most accurate initial quote, we recommend:
– Describing any previous alterations
– Sending clear, well-lit photos
– Providing detailed measurements
– Mentioning any specific concerns or damage

How long does it take?
On average, it takes 4 weeks however the time frame may vary depending on the service you need.

What types of garments do you work on?
We work on a wide range of garments, including suits, dresses, jeans, coats, and more. We also handle various fabrics, from delicate silks to heavy leathers.

Do you offer rush services for urgent alterations or repairs?
Yes, we offer expedited services for an additional fee. Please contact us directly for rush service availability and pricing.

Do all alterations require a fitting?
Most alterations do not require a fitting please either send in a similar item to be used as a direct reference or provide the measurements you have taken yourself such as chest, waist or seat… This makes the process more convenient and efficient for you. 

Do you work with brands?
We have brand partnerships where we fulfil their repair and alteration services for their clients. If you are looking for a trusted partner please get in touch.

What if I have paid for my quote and am not happy with my repair?
In our quote, we outline any risks and describe potential issues, such as visible repairs or hardware that may not exactly match the original. You’ll see and approve this before we begin work. If you’re not satisfied with the outcome, we’ll work with you to find a mutually agreeable solution.